|
Contacting Van Gogh Art Prints
For questions regarding customer service, shipping, your account,
payment, and security, please contact our Customer Service
Department at:
Back to Top Van Gogh Art Prints Home
Who is ArtSelect?
ArtSelect is the leading provider of high quality custom framing services offered over
the Internet. Their mastery of state-of-the-art Internet and production technology combined with the friendly,
reliable customer service guarantees you an enjoyable and trouble-free shopping experience.
We have chosen ArtSelect as our partner in order to bring you significant savings on craftsman-quality custom framing
of a vast selection of images for your home or office. Free consulting, free delivery, and a 100% Money Back Guarantee
(previously unheard of in the custom-framing business!) are three more benefits this partnership offers you.
If you pay with a credit card, your order will be charged to "ArtSelect" in order to provide the most responsive
order processing and customer service. If you have any questions or problems concerning your order, please do not
hesitate to call or email the ArtSelect customer service department for a friendly answer or prompt solution.
We are sure that you will be delighted with the quality of your purchases and the pleasantness of
your shopping experience provided by our partner ArtSelect.
Back to Top Van Gogh Art Prints Home
How does Van Gogh Art Prints source and select art prints?
Our team of experts constantly review catalogs from the major print publishers worldwide. These are the same companies that sell prints to top art shops, decorators, galleries, and museums. We examine a sample of every print we sell before it is offered to you. This helps assure us you won't be disappointed. It also enables us to back everything we sell with our 100% satisfaction guarantee.
Back to Top Van Gogh Art Prints Home
What are canvas prints?
In response to customer demand, we've added the elegant look of genuine artist canvas as an option for selected prints. Prints are produced on canvas using the Maggio™ printing process to bring you the highest quality digital reproductions available anywhere in the world today.
When canvas is available, your screen will display a button you can click to select canvas or quality paper prints. Canvas prints are available with a choice of frames and mats.
For most canvas prints you will also be able to select from a number of sizes.
Back to Top Van Gogh Art Prints Home
What is custom digital printing?
For selected prints, we use the Maggio™ printing process to bring you the highest quality digital reproductions available anywhere in the world today. Each Maggio™ print is crafted on demand exclusively for you.
Whether your print is on fine art paper or canvas, you are sure to appreciate the brilliant high-resolution imaging and maximum color fidelity and stability provided by the specially formulated, long-lasting inks and museum quality protective coating of this proprietary process.
The Maggio™ process allows your reproduction to be printed with thousands more colors, shades, and hues than traditional offset printing methods. Maggio™ prints practically glow with vibrancy and detail – you simply cannot miss the superior quality! You couldn't confuse a Maggio™ print with a mass-produced poster you might see in the mall!
Both Disney and Pixar, two of the most critical and demanding visual image companies in the world, rely on the Maggio™ process for its exceptional quality. The founder of Maggio™ has received the coveted "Benjamin Franklin Award for Outstanding Print Quality" from the National Association of Commercial Printers and we are very proud to be the only online custom-framing service to offer this advanced technology.
Back to Top Van Gogh Art Prints Home
What size are the prints?
Van Gogh Art Prints offers a wide variety of sizes to suit almost any wall space, from an intimate nook to a high-ceiling living room.
To make it easier for you to select a print that will fit where you want to display it, you will see a size category noted next to each print.
Each of our size categories is based on the finished size of the outside frame dimensions. Your exact frame dimensions will be shown once you select a frame.
• Small:
approximately 12" x 16"
• Medium:
approximately 18" x 24"
• Large:
approximately 22" x 26"
• Extra Large:
approximately 24" x 34"
• Oversized:
approximately 32" x 40" or larger
• Panel:
approximately 14" x 36"
The actual print and mat sizes will vary within the frame and you will be able to see the proportions once you select your frame.
Back to Top Van Gogh Art Prints Home
Oversized Pieces
Oversized artwork makes a strong design statement and is extremely sought-after, but is often hard to find and especially hard to frame. We make custom-framing these beautiful pieces easy for you and are able to offer them at a great value.
A piece is oversized when the framed outer dimension of its shortest side exceeds 32". We ship oversized items via FedEx 3-Day Air.
Oversized pieces are clearly labeled for your reference.
Back to Top Van Gogh Art Prints Home
What if I can't find a particular print I'm looking for?
If you are looking for something in particular that's not on our site, please e-mail us at requests@vangoghartprints.artfulfillmentcenter.com and let us know. We will try to add your request to our ever-changing inventory. Unfortunately, at the present time, we cannot special-order specific prints.
Back to Top Van Gogh Art Prints Home
Can I just buy an unframed print?
Not at this time. All of our current efforts are dedicated to
increasing the variety of selections on our custom framing site.
Back to Top Van Gogh Art Prints Home
What are the frames made of?
Just like any custom shop, Van Gogh Art Prints frames come in a variety of materials - solid wood with various finishes, metal, molded plastic, and composites with various printed faux veneers. The reality is that it's the finished look that matters, and unless you are looking at a cross section, it's often hard to tell what material a frame is made of. We offer several types of frames with their component materials noted onscreen.
Back to Top Van Gogh Art Prints Home
What is a printed faux veneer frame?
Today, a large percent of custom framing is done with printed faux veneer finishes. (These are not wood veneers.) They are made by printing a "finish" onto a special paper to give the appearance of a particular color, wood grain/stain, fabric or other texture and then wrapping this veneer around the frame. This trend is driven by price: printed faux veneer frames are generally less expensive than actual wood. If you're into top-of-the-line framing, we've got it at Van Gogh Art Prints. But, if you're less concerned with the underlying elements, you might want to go for a less expensive option that can look quite similar.
Back to Top Van Gogh Art Prints Home
What kind of mats do you use?
We stock only hand-beveled cut, top quality mats. Our team of design experts coordinates the best marriage of mats for each print in our catalog. When you click a print's thumbnail on the preview page the recommended mats appear onscreen, in single, double, and triple combinations, next to the frame selections. Some images incorporate printed borders into their designs. These prints may or may not have mats suggested with the frame options.
All materials used in our custom framing process, including our prints and mats, are acid free.
Back to Top Van Gogh Art Prints Home
How do you select the recommended frames and mats?
Every print we carry at Van Gogh Art Prints has been carefully reviewed by our team of design experts. Based on our experience and the specific aesthetic of the prints themselves, our team suggests the frames and mats you see on your screen. Of course your situation and style preferences may be unique, so you can choose from over 150 frames by browsing the frame categories at the bottom of the "Choose Mat & Frame" page.
Back to Top Van Gogh Art Prints Home
How can I compare mats and frames for the prints I find?
Shopping Cart:
If you want to quickly compare selections, your shopping cart displays all the
details you need. Mix and match frames and mats on your selected prints and save each version in your shopping cart to view
at once and compare. Don't worry - you don't have to buy all your selections! You can always remove any item from your
Shopping Cart if you change your mind later.
Personal Gallery: If you're just browsing and want to keep a record of selections you like, or if you want to start
assembling a collection of framed prints for a particular room or need, we encourage you to create a
Personal Gallery. To set up a Gallery, simply click on "Add to Gallery"
at the top of the page where you select frames & mats, or next to a print in your shopping cart. Once created, your
gallery name and password can be shared with others to get their input.
Free Consulting: You can also try our Free Consulting service.
Call Toll Free: 888-686-4254 (Monday–Friday 8–6, Saturday 9–5, Central Time). Our consultants will be happy to review your selections
with you to help ensure your expectations and needs are fully met. If you have any doubt about how your choice will turn out,
or would simply like a second opinion, please give us a call.
Back to Top Van Gogh Art Prints Home
Why are a limited number of mats recommended for each print?
Selecting mats online is even more challenging than choosing a frame because of the unavoidable variations in color tone between different computer monitors. For this reason we recommend up to eight mats for each print. These mat recommendations are made after careful consideration by our framing consultants. (Note that some prints fill the whole frame, and are therefore not offered with mats.)
However, if there is a specific color mat you are looking for with a print, our consultants will be happy to check if any of our 175 other mats might work for you and can present the new options for you on screen.
To use this service, simply create a Personal Gallery and then e-mail your Gallery name and password along with the mat color(s) you would like to see with it to us at questions@vangoghartprints.artfulfillmentcenter.com. Our consultants (available Monday-Saturday (9am-5pm Central Time) will review your selections and put the new mat colors on screen in your gallery, so you can view them the next day!
Back to Top Van Gogh Art Prints Home
Why do mat sizes vary?
In response to many requests, we have expanded the variety of print and frame sizes. We now offer a total of 11 different standard inner frame dimensions, within which both the image and the mat or inner frame border must fit.
Our prints come in an even wider range of sizes, so the finished mat sizes will vary greatly. We make great efforts to display the proportions on your screen as precisely as possible so you can see accurately just what the matted and framed print will look like.
Back to Top Van Gogh Art Prints Home
Why are certain prints offered only with a mat and others only without a mat?
Whether or not a mat is offered depends on the size of the image in
relation to our frame sizes. In certain cases, if the print comes with a border that is an integral part of the reproduction,
we may offer it with or without a mat at your option .
If the image is the same size as the inner frame opening,
then a print will be offered with no mat.
Back to Top Van Gogh Art Prints Home
What type of glass do you use?
None! Your print deserves the same gallery-quality display covering that is the standard choice at fine art galleries throughout the world and so we protect your print with state-of-the-art Optix Acrylic Monomer Panes. These high-tech protective panes provide a crystal-clear cover for your print, along with the added benefit of UV ray shielding. These Optix Monomer Panes are half the weight and 4-5 times more impact-resistant than standard framer's glass. In the event a severe blow does break the pane, it is far safer than glass for it will not shatter into dangerous slivers and so is much less likely to damage your artwork or cause injury. Please note that to offer our low prices, we cannot special-order non-glare finishes for these Optix Monomer Panes. It's easy to maintain the high optical clarity and UV protective qualities of your print's gallery-quality protective covering:
• Simply dust the frame and protective Optix Monomer Pane with a soft rag or duster to remove surface dust.
• Then apply on a mild soap solution using a spray bottle, or moisten a sponge or soft rag.
• To avoid damage to your Optix Monomer Pane, do not use abrasive soaps or any commercial glass cleaner that contains ammonia or alcohol.
• Wipe the surface gently with a moist sponge or soft rag. Dry with a soft, lint-free rag.
With a minimum of care, your custom-framed art print will provide you with a feast for your eyes for many years to come.
Back to Top Van Gogh Art Prints Home
Why do some of our prints have more than one thumbnail?
Some images we sell have more than one thumbnail for two reasons:
- The prints could be different sizes. When selecting one of
two similar thumbnails, please pay close attention to the product description shown on your screen, particularly if you keep
browsing without placing that print in your shopping cart. Make sure you click on the same thumbnail when you come back to it
or double-check the dimensions and description of the print before you finalize your order.
- There may be differences in color between the two prints. We work with
several print distributors and often, there will be substantial differences in the type of lithographic technique they use to
reproduce a given image. For example, one distributor might emphasize matching their print to the color scheme found in the
original painting whereas another distributor will opt for enhancing their version.
Distributors also use different printing systems and that can create visible
differences in the final product by virtue of the settings, inks, and other variables factored into the printing process.
For this reason we offer you each version and let you decide which one you like the best.
We strive to make sure that our on-screen samples match the actual print
you receive as much as possible. And we are so confident in our technology that we offer you an unconditional 30-day,
100% money-back guarantee.
Back to Top Van Gogh Art Prints Home
Shopping Cart
Just like your local grocery store, you can borrow one of our shopping carts.
(You'll instantly notice that the wheels don't wobble!) Once you've found a print, frame and mat selection you want to consider,
simply click the button marked "Add to Cart." From there, you can begin the ordering process,
or you can continue shopping. Your selection will stay in your cart as you continue your journey through our site.
Of course, you can always modify or remove a selection later if you change your mind.
To return and view the contents of your shopping cart at any time, simply click on the "Shopping Cart" link
which is always displayed at the top of our site.
Back to Top Van Gogh Art Prints Home
Hints on using your Shopping Cart
To remove a selection from your Shopping Cart, click "Remove".
To check out and purchase your selections, click "Proceed to Checkout".
To review or modify your frame or mat selection, click "Change Frame and Mat".
Back to Top Van Gogh Art Prints Home
Can I take more time to think about my selections before purchasing them?
Of course! You can save the contents of your Shopping Cart to review at a later time by creating your own Personal Gallery. To set up a Gallery, simply click on "Add to Gallery" at the top of the page where you select frames & mats, or next to a print in your shopping cart. Give your gallery a name and enter your email address. Remember to jot down the name — it's so private we won't be able to remind you if you forget!
Back to Top Van Gogh Art Prints Home
How do I checkout?
Click the "Proceed to Checkout" button at the bottom of the shopping cart page. Fill in your name and choose a password. (If the password you choose has been taken you will be prompted to try another.) Continue to fill in your contact and shipping information. Next, you choose to pay online or by telephone.
Back to Top Van Gogh Art Prints Home
What is Express Checkout?
After you place your first order Express Checkout saves you time whenever you order. You enter ordering details like shipping address and credit card information once. The next time you order, just enter your name and password, look over your information and confirm your order. It's that easy. Of course, you can always modify your information or use another credit card before you finalize any order.
Back to Top Van Gogh Art Prints Home
Can I pay online or by phone?
Yes. We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.
- Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
- Telephone: If you wish to pay by telephone, first, proceed to Checkout and enter all of your order information online except your credit card data. To complete your purchase, call us toll-free: 888-686-4254 (Monday—Friday 8-6, Saturday 9-5, Central Time) with your name and credit card information. We will keep your order on hold until you call. Your call will just take a minute. You can verify your order on the phone if you like.
Back to Top Van Gogh Art Prints Home
What credit cards can I use?
We accept MasterCard, Visa, American Express and Discover.
Back to Top Van Gogh Art Prints Home
Is my credit card safe?
 Our secure server software, together with your browser, strongly encrypts all of your personal information - including credit card number, name, expiration date, and zip code - so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then transmitted securely over the Internet. Your data is then stored in its encrypted form for maximum safety.
Back to Top Van Gogh Art Prints Home
When will my credit card be charged for an order?
Your card will not be charged until your order is actually
shipped from our frame shop. All orders are customized to your specifications, and most will be filled within
five working days. However, a limited number of our frames are special order and can require up to ten business days to complete.
Back to Top Van Gogh Art Prints Home
How long does it take to process an order?
Once you place your order, our framers begin working on your prints. Custom framing takes time — but we're fast. Our normal time to build your custom framed print is 5 to 10 business days. Shipping time varies, depending where you live. We go to extreme measures to ensure that we do not run out of stock of the merchandise you see onscreen. In the rare and unlikely event that we are out of a mat, frame or print that you requested, we will notify you immediately.
If you have ordered our ready-to-ship prints or non-framed products, these will be shipped to you within 48 hours.
Back to Top Van Gogh Art Prints Home
What if I have a question about my order?
If you have questions about your order, click here and type in your name and password. Your account will appear showing you all current and past orders. If your current order has already been shipped, the tracking number will appear on the screen.
Packages shipped by Federal Express can be tracked by visiting www.fedex.com/us/.
USPS packages can be tracked at http://www.usps.com
If you still have any questions, email us at questions@vangoghartprints.artfulfillmentcenter.com or call us toll-free at 888-686-4254 (Monday—Friday 8-6, Saturday 9-5, Central Time).
Back to Top Van Gogh Art Prints Home
|
What about Gift Certificates?
- Gift certificates and unused portions of gift certificates expire in one year.
- Any unused balance will be placed in the recipient's gift certificate account.
- If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
- Gift certificate cash value is 1/10 of one cent.
- We are not responsible for lost or stolen gift certificates.
If you have any questions, send us e-mail at questions@vangoghartprints.artfulfillmentcenter.com.
Additional fine print applies.
|
The fine print:
1. Gift certificates must be redeemed through the ArtSelect Web site.
2. Gift certificates cannot be used to pay for out-of-stock items or to
purchase gift certificates.
3. Gift certificates are not redeemable for cash and cannot be returned
for a cash refund.
4. Any unused balance will be placed in the recipient's gift certificate
account and is not transferable.
5. If your order exceeds the amount of your gift certificate, you must
pay for the balance with a credit card.
6. Gift certificate cash value is 1/10 of one cent.
7. Gift certificates and their use on the ArtSelect.com Web site are subject
to ArtSelect.com's general Conditions of Use and Privacy Notice.
8. We are not responsible for lost or stolen gift certificates.
9.
ArtSelect.com will have the right to close customer accounts and request
alternative forms of payment if a fraudulently obtained gift certificate
is either redeemed through the ArtSelect.com Web site or is redeemed and
used to make purchases on the ArtSelect.com Web site.
10. ArtSelect and
its affiliates make no warranties, express or implied, with respect to
gift certificates, including without limitation, any express or implied
warranty of merchantability or a fitness for a particular purpose. In
the event a gift certificate code is nonfunctional, your sole remedy,
and our sole liability shall be the replacement of such gift certificate.
Certain state laws do not allow limitations on implied warranties or the
exclusion or limitation of certain damages. If these laws apply to you,
some or all of the above disclaimers, exclusions, or limitations may
not apply to you, and you might have additional rights.
11.
ArtSelect reserves the right to change these terms and conditions from
time to time at its discretion.
Back
to Top Van Gogh Art Prints Home
|
How do you ship items to me?
Ready-to-ship and custom framed art prints, canvas prints, all outlet items and non-framed products are shipped to your home or business via ground service — at no cost to you! All these items are packaged in boxes we custom design to protect your frame and print during transit from our warehouse to your address.
When do shipping charges apply?
- Alaska and Hawaii: Our free ground shipping policy is only valid within the contiguous United States. Standard delivery to Alaska and Hawaii is 2nd Day Air and incurs an additional fee.
Can I get faster shipping?
If you want an order delivered faster, you can select 1, 2, or 3 day shipping at an additional cost. Just click on "faster shipping options" on the Review Your Order page before you finalize your order. Please note: choosing faster shipping will not decrease the amount of time it takes to build your order. It will only speed up the time it takes in transit.
Some items do not offer faster shipping options. If no other choices appear for your item on the Faster Shipping page, faster shipping is not available. Remember, if you've ordered a custom framed print, it will still take us up to 10 days to put your order together.
What if I'm in a real hurry?
Ready-to-ship prints and non-framed products leave our warehouse within 2 business days. If you like, you can choose even faster shipping options for ready-to-ship items.
Back to Top Van Gogh Art Prints Home
|
|
Can I choose faster shipping for my order?
If you want an order delivered faster, you can select 1, 2, or 3 day shipping at an additional cost. Just click on "faster shipping options" on the Review Your Order page before you finalize your order.
Some items do not offer faster shipping options. If no other choices appear for your item on the faster shipping page, faster shipping is not available. Remember, if you've ordered a custom framed print, it will still take us up to 10 days to put your order together.
What if I'm in a real hurry?
Preframed prints leave our warehouse within two business days. If you like, you can choose faster shipping options for preframed items.
Back to Top Van Gogh Art Prints Home
|
|
Canada
Ordering for delivery to Canada is easy. Van Gogh Art Prints ensures the shipment clears Canada Customs and takes care of any border issues.
Our Free Ground Shipping policy applies to US orders only, not Canada. Shipping charges for Canadian orders are displayed next to each item separately on the Order Summary Page prior to purchase.
We pay all applicable taxes and duties on Canadian orders, including GST, HST, and PST so you don't need to worry about clearing your own shipment. There are no additional fees prior to the arrival of your order. No surprises, no hassles, no hidden costs. Simply order your product, and it's shipped right to your door. We take care of the rest.
We ship to all addresses in Canada. However, a few products listed on this site cannot be shipped to Canada. Items that cannot be shipped to Canada are marked on the shopping cart page.
Transit time for shipping to Canadian addresses usually takes between 5 and 7 days. Faster shipping is available.
Gift certificates are not available for redemption by Canadian customers.
All prices are stated in US dollars.
Back to Top Van Gogh Art Prints Home
|
|
What if my order arrives damaged or is incorrect?
In the very unlikely event that your order arrives damaged or incorrect, we will of course immediately remake and ship a replacement to you at no charge. Please contact us at: orders@vangoghartprints.artfulfillmentcenter.com or call us at: 888-686-4254 (Monday—Friday 8-6, Saturday 9-5, Central Time) and we will be happy to assist you.
Back to Top Van Gogh Art Prints Home
|
|
What is your Return Policy?
Your satisfaction is 100% guaranteed.
- You can return your custom framed print, your ready-to-ship print, and your non-framed product purchase, within 30 days of purchase
- You will receive a refund for the purchase price of your print or product
- You pay your return shipping costs
- If you had a shipping charge, the guarantee does not cover that charge
Traditionally, custom framed prints cannot be returned. (Imagine the reaction at your local frame shop if you came to pick up your framing and told them that you had changed your mind!) However, we understand you may have some hesitation about ordering an item you have only seen on your monitor. We are confident of the quality of our merchandise. So, we offer you our 100% satisfaction guarantee.
Of course, as rarely happens, if your art is damaged on arrival we will immediately ship an identical replacement to you at no charge.
Back to Top Van Gogh Art Prints Home
|
Returns are easy
You can return an item within 30 days of purchase for a full refund.
• Call our customer service at 888-686-4254 (Monday through Friday 8—6, Saturday 9—5, Central Time) for a return merchandise authorization number (RMA) and packing instructions to prevent breakage.
• You must use the original packing materials and write the RMA on the return label.
• Our money-back guarantee covers the full purchase price for your print but does not include any additional shipping costs.
• You pay for return shipping.
Back to Top Van Gogh Art Prints Home
|
|
100% Money Back Guarantee
- You can return an item within 30 days of purchase
- You will receive a refund for the purchase price of your print.
- You pay your return shipping costs.
- If you had a shipping charge, the guarantee does not cover that charge.
Traditionally, custom framed prints cannot be returned. (Imagine the reaction at your local frame shop if you came to pick up your framing and told them that you had changed your mind!) However, we understand you may have some hesitation about ordering an item you have only seen on your monitor. We are confident of the quality of our merchandise. So, we offer you our 100% satisfaction guarantee.
Of course, as rarely happens, if your art is damaged on arrival, we will immediately ship an identical replacement to you at no charge.
Back to Top Van Gogh Art Prints Home
|
|
What if I forget my password?
If you can't remember your password, please call us at 888-686-4254 (Monday—Friday 8-6, Saturday 9-5, Central Time) and we will happily assist you.
Back to Top Van Gogh Art Prints Home
|
| |
|
Can I pay online or by phone?
Yes. We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.
- Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
- Telephone: If you wish to pay by telephone, first, proceed to Checkout and enter all of your order information online except your credit card data. To complete your purchase, call us toll-free: 888-686-4254 (Monday—Friday 8-6, Saturday 9-5, Central Time) with your name and credit card information. We will keep your order on hold until you call. Your call will just take a minute. You can verify your order on the phone if you like.
Back to Top Van Gogh Art Prints Home
|
|
How do I change my billing information?
If you have already ordered from us and want to change your billing information (address, credit card used, etc.), you can do so on the billing information screen the next time you place an order.
Back to Top Van Gogh Art Prints Home
|
|
Do I have to pay sales tax on my order?
Sales tax is added on to orders shipped to Iowa and Illinois, regardless of where the purchase originates. At this time, all other orders do not incur sales tax.
Back to Top Van Gogh Art Prints Home
|
|
Security and Privacy Policy
At Van Gogh Art Prints your trust and satisfaction is our first priority. We know your privacy is very important to you and that is why we take special care to safeguard the confidentiality and security of the customer data you entrust to our company. We have systems and policies to ensure that your personal information is handled with the highest degree of integrity.
Your checkout process is handled by our partner, ArtSelect. ArtSelect is a VeriSign Secure Site. The VeriSign seal (click on the logo at the bottom of any page) allows you to confirm that we are who we say we are and that all the information you provide will be protected every time you use our service.
How Do We Protect the Information You Provide?
ArtSelect uses industry standard Secure Sockets Layer (SSL) encryption software to safeguard all sensitive data transmitted from your computer to our system. Our secure server encrypts all of your personal information - including credit card number, name, expiration date, and billing information - so that it cannot be read by anyone else as the information travels over the Internet.
We also offer an extra layer of security when you use a shared computer in a corporate or public area. Even if you select the auto-login feature on a machine that third parties might have access to, your password and your credit card information will NOT be displayed. Unlike other auto-login programs, our system will require that you type in your password every time, thus making sure it is really you who has signed in, and not someone else using the same computer.
What Information Do We Collect?
When you visit our Web page, our server automatically collects non-personally identifiable information - your internet service provider address and information on the pages you access on our site. (We discard this kind of information every 15 days.) In addition, we store information you provide when you make a purchase, enter your e-mail address, or send an e-card. We also collect information when you volunteer to complete a survey.
How Do We Collect the Information?
Like many Internet sites, we use "cookies" to recognize returning customers and facilitate the communication between our server and your browser. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use the cookies to recognize your preferences in our database and record session information, such as the items added to your shopping cart.
What Do We Do with the Information We Collect?
We use customer information in three basic ways:
1) We use this information to improve the content of our Web pages to better meet customer needs as well as to update you about new products and services, discounts, special promotions or upcoming events that we offer. If you do not want us to provide these notifications, please indicate so in the account information section of our site, or let us know by calling or e-mailing us at the contact number and address noted below. Customers who supply us with their telephone numbers will only receive calls from us pertaining to orders they have placed.
2) We use customer information in processing transactions both within our company and with third party vendors. Our third party vendors are, by contract, restricted from using your information in any way, except to help us provide the products and services we offer you on our site.
3) We may provide customer information (but not credit card information) to the company or organization that brands this site or promotes this site to its customers or members.
How Can You Access the Information Collected by Us?
You can access financial information (e.g., credit card information--last four digits, and account information), transaction information (e.g., dates on which customers made purchases as well as amount and types of purchases), and contact information (e.g., name, addresses, and phone numbers). You obtain this information by clicking "My Account" (which is at the top of all pages except for the checkout pages), logging on with your name and password, and then checking your account.
In addition, customers can obtain access to financial, transaction, and contact information, as well as correct inaccuracies in such information by calling or writing us at the numbers and addresses noted below. You can also correct inaccuracies at checkout before you complete your purchase.
Changes in Our Privacy Policy
We suggest that you review our privacy policy periodically, as we may update it from time to time. For example, we may use customer information for new, unanticipated uses not previously disclosed herein. If our information practices change, we will post the policy change to our Web site and provide you with the ability to opt out of these new uses. This policy was last updated on October 18, 2000.
Contact Information
You can contact us for any reason, including a request to be added to or taken off a list, or if you have concerns or questions, through any of the following methods:
|
Email:
|
questions@vangoghartprints.artfulfillmentcenter.com
|
Phone:
|
Toll free: 888-686-4254
Toll: 641-472-1495
(Monday—Friday 8-6, Saturday 9-5, Central Time) |
| Mail: |
Van Gogh Art Prints
300 West Lowe
Fairfield, IA 52556 |
Fax:
|
641-472-2761 |
Back to Top Van Gogh Art Prints Home
|
|
Do I need to have "cookies" enabled?
No, we do not require cookies for any of our site functionality. However, if you have cookies enabled on your computer, your shopping cart will be saved automatically for future visits.
The way to ensure your cookies are working varies from browser to browser. The "help" section of the toolbar on most browsers will tell you how to manage cookies.
How does your site use cookies?
We use cookies to keep track of your shopping cart. If you put something in your shopping cart, then our site knows what to do when you want to add something new or view the contents.
We do not sell, exchange, or otherwise make available information gathered via cookies by our site to third parties.
Back to Top Van Gogh Art Prints Home
|
| |
|
How do I know I'm saving 40% to 50% on custom framing?
Frames often look similar but are in fact of very different quality. This makes comparing prices of framed prints more difficult than comparing prices of standard products like CD's or books. We went to dozens of frame shops around the country, compared costs for similar quality and came up with an average nationwide price (including mat, frame, glass and mounting fees). We then discounted these 40% to 50% off — PLUS we threw in FREE shipping!
Back to Top Van Gogh Art Prints Home
|
|
How can you afford to sell your merchandise at these prices?
Our extensive supplier warehouses allow us to buy in volume and keep a low overhead, which lets us pass our savings on to you. Compared to retail prices, you save between 40% and 50% on custom framing.
Back to Top Van Gogh Art Prints Home
|
|
